Refund Policy

HOW TO RETURN OR EXCHANGE AN ITEM PURCHASED ONLINE?

We hope that every order you receive from Mellow Concept will delight you. However, if you're not entirely satisfied with your items, you have 14 days to return or exchange them (in the condition you received them, with all brand tags attached).

To return or exchange your item:

  1. Email hello@mellowconcept.com to request a return or exchange, including your order number and the reason for the return/exchange.
  2. Our team will process your request.
  3. Pack your items securely in the original box and include the original invoice.
  4. Send it to the following address: Mellow Concept - Parvis de la Trinité 3, 1050 Brussels - Belgium
  5. Once the item(s) have been received and inspected, a refund will be issued to the original form of payment used for the purchase, or an exchange will be processed, and you will receive an email notification.

Please note that this process is applicable only to online purchases. Return shipping costs are the responsibility of the customer, and the customer is responsible for selecting the carrier.